Online video is complicated, so it can be hard for us to determine exactly what might be preventing your video from playing. But here are some tips that might sort things out.
DISABLE AD-BLOCKING SOFTWARE AND ADD-ONS
In order to view CNET videos, you must not have any ad-blocking software or add-ons running. This includes AdBlock, Adblock Plus, AdSweep, uBlock Origin, Ad Muncher, GreaseMonkey scripts and anything else that is designed to block video and site advertisements. If you do not wish to disable your ad blockers, you maybe able to approve our site in the settings or check with the software developers to see if they have a site exception list in their settings.
BROADBAND CONNECTION & MINIMUM REQUIREMENTS
Playback quality can be influenced by a number of factors, including the speed of your internet connection, other installed or running programs, and various network factors such as congestion. We also recommend using the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer.
DO YOU SUPPORT OPERA OR LINUX?
We don't actively test or support either of these, however CNET videos should work on Opera and/or Linux.